Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods through our checkout.
Q: Is my payment information secure?
A: Yes, all transactions are processed through secure, encrypted connections.
Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping takes 7-14 business days, Express shipping takes 7-10 business days, and International shipping takes 10-12 business days.
Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Shipping costs will be calculated at checkout.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. The tracking number will be active within 24-48 hours.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unworn, unused, with tags, and in original packaging.
Q: How do I start a return?
A: Contact us at knuroot@gmail.com with your order information to begin the return process.
Products & Sizing
Q: How do I choose the right size?
A: Check our size guide on each product page. If you're between sizes, we recommend sizing up for a more comfortable fit.
Q: Are your products suitable for all activities?
A: Yes! Our athletic wear is designed to be versatile for any activity, from intense workouts to casual wear.
Q: How should I care for my KnuRoot products?
A: Machine wash cold with like colors, tumble dry low. Avoid bleach and fabric softeners to maintain quality.
Still have questions?
Contact us at knuroot@gmail.com or 303-210-5679. We're here to help!